The following data protection statement applies to the use of our online offer www.heat11.com (hereinafter “Website”).
We attach great importance to data protection. The collection and processing of your personal data is carried out in compliance with the applicable data protection regulations, in particular the General Data Protection Regulation (GDPR).
Responsible for the collection, processing and use of your personal data within the meaning of Art. 4 No. 7 GDPR is
heat 11 GmbH & Co. KG
33604 Bielefeld | Germany
Tel. +49 521 98911 0
Fax +49 521 98911 60
If you wish to object to the collection, processing or use of your data by us in accordance with this data protection regulations as a whole or for individual measures, you can address your objection to the person responsible.
You can save and print this data protection statement at any time.
2 General Purposes of Processing
We use personal data for the purpose of operating the website and for newsletters to keep you up to date with the latest technological trends and the latest developments in our business. You can unsubscribe from this newsletter at any time.
3 What Data We Use and Why
The hosting services we use are for provision ofthe following services: infrastructure and platform services, computing capacity, storage and database services, security and technical maintenance services thatwe use to operate the site.
In doing so, we or our hosting provider processes inventory data, contact data, content data, contract data, usage data, meta and communication data of customers, interested parties and visitors to this website based on our legitimate interests in an efficient and secure provision of our websiteaccording toArt. 6 para. 1 s. 1 f) GDPR in conjunction with Art. 28 GDPR.
3.2 Acces Data
We collect information about you when you use this website. We automatically collect information about your usage and interaction with us and register information about your computer or mobile device. We collect, store and use data about every access to our website (so-called server log files). Access data includes:
- name and URL of the retrieved file
- date and time of retrieval
- transferred amount of data
- message about successful retrieval (HTTP response code)
- browser type and browser version
- operating system
- referer URL (i.e. the previously visited page)
- websites accessed by the user’s system through our website
- internet service provider of the user
- IP address and the requesting provider
We use this log data without assignment to you or other profiling for statistical evaluations for the purpose of operation, security and optimization of our website, but also for the anonymous recording of the number of visitors to our website (traffic) and the extent and nature of use of our website and services. Based on this information, we can provide personalized and location-based content, analyze traffic, troubleshoot and improve our services.
This is also our legitimate interest in accordance with Art. 6 para. 1 s. 1 f) GDPR.
Weuseso-calledsessioncookiestooptimizeourwebsite. A session cookie is a small text file that is sent by the respective servers when visiting a website and is stored temporarily on your hard disk. As such, this file contains a so-called session ID, with which various requests from your browser can be assigned to the shared session. This will allow your computer to be recognized when you return to our website. These cookies will be deleted after you close your browser. They allow e.g. that you can use the shopping cart feature across multiple pages.
We also use a small amount of persistent cookies (also small text files stored on your device) that remain on your device and allow us to recognize your browser the next time you visit it. These cookies are stored on your hard drive and delete themselves after the given time. Their lifespan is 1 month to 10 years. This will enable us to present our offer in a more user-friendly, effective and secure way, and to show you, for example, information tailored to your interests on the page.
The cookies store about the following data and information:
- log-In information
- language settings
- search terms entered
- informationabout the number of visits to our website and use of individual features of our website.
If the cookie is activated, it will be assigned an identification number and no assignment of your personal data to this identification number will be made. Your name, IP address or similar data that would allow the cookie to be associated with you will not be included in the cookie. Based on the cookie technology, we only receive pseudonymous information, for example, which pages of our shop were visited, which products were viewed, etc.
You can set your browser so that you are informed in advance about the setting of cookies and can decide on a case-by-case basis whether you exclude the acceptance of cookies for specific cases or in general, or that cookies are completely prevented. This may limit the functionality of the website.
3.4 Data to Fulfill Our Contractual Obligations
We process personal data that we need to fulfill our contractual obligations, such as name, address, e-mail address, ordered products, billing and payment data. The collection of this data is required for the conclusion of the contract.
The deletion of the data takes place after expiry of the warranty periods and legal retention periods. Any data associated with a user account (see below) will in any case be retained for the time this account is maintained.
The legal basis for the processing of this data is Art. 6 para. 1 s.1 b) GDPR, because this data is needed so that we can fulfill our contractual obligations to you.
To subscribe to the newsletter the data requested in the registration processare required. The registration for the newsletter will be logged. After logging in, you will receive a message on the specified e-mail address requesting confirmation of your registration (“Double Opt-in”). This is necessary so that third parties can not register with their e-mail address.
You can always revoke your consent to receive the newsletter and thus unsubscribe from the newsletter.
We save the registration details as long as they are needed for sending the newsletter. The logging of the application and the shipping address are stored as long as there was an interest in the proof of the originally given consent, as a rule, these are the limitation periods for civil claims, thus a maximum of three years.
Legal basis for sending the newsletter is your consent according toArt. 6 para. 1 s.1 a) in conjunction with Art. 7 GDPR in conjunction with Art. 7 para. 2 no. 3 UWG(Act against Unfair Competition). Legal basis for logging the application is our legitimate interest in proving that the shipment was made with your consent.
You can cancel the registration at any time, without incurring any costs other than the transmission costs according to the basic rates. A textual message to the contact details referred to in point 1 (e.g.e-mail, fax, letter) is sufficient. Of course, you will also find an unsubscribe link in every newsletter.
3.6 E-Mail Contact
When you contact us (e.g. via contact form or e-mail), we process your details for the processing of the request as well as for the case that follow-up questions arise.
If the data processing takes place for the execution of pre-contractual measures, which take place upon your request, or, if you are already our customer, for the execution of the contract, the legal basis for this data processing is Art. 6 para. 1 s. 1 b) GDPR.
We process further personal data only if you consent to it (Art. 6 para. 1 s. 1 a) GDPR) or we have a legitimate interest in the processing of your data (Art. 6 para. 1 s. 1 f) GDPR). A legitimate interest is, e.g., responding to your e-mail.
4 Google Analytics
We use Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about the use of this website by the site visitors is usually transmitted to a Google server in the USA and stored there.
This is also our legitimate interest in accordance with Art. 6 para. 1 s. 1 f) GDPR.
Google has submitted to the Privacy Shield Agreement between the European Union and the United States and certified. As a result, Google agrees to comply with the standards and regulations of the European data protection law. You can find further information in the following linked entry: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active.
We have activated IP anonymization on this website (anonymizeIp). As a result, your IP address will be shortened by Google beforehand within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases the full IP address will be sent to a Google server in the US and shortened there. Google will use this information on our behalf to evaluate your use of the website, to compile reports on website activities, and to provide us with other services related to website activity and internet usage.
The IP address provided by Google in the context of Google Analytics will not be merged with other data provided by Google. You can prevent the storage of cookies by a corresponding setting of your browser software; however, please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible.
In addition, you can prevent the transmission of the data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plug-in available under the following link:http://tools.google.com/dlpage/gaoptout?hl=de.
5 Storage Time
Unless specifically stated, we store personal data only as long as necessary to fulfill the purposes pursued.
In some cases, the legislator provides for the retention of personal data, for example in tax or commercial law. In these cases, the data will be stored by us only for these legal purposes, but will not be otherwise processed and deleted after expiration of the statutory retention period.
6 Your Rights as Concerned Party of Data Processing
Under applicable laws, you have various rights to your personal information. If you would like to assert these rights, please send your request by e-mail or by post with a clear identification of your person to the address specified in section 1.
Below is an overview of your rights.
6.1 Right to Confirmation and Information
You have the right to clear information about the processing of your personal data.
You have the right at any time to obtain a confirmation from us as to whether personal data relating to you is being processed. If this is the case, you have the right to ask us for free information about your personal data stored together with a copy of this data. Furthermore, there is a right to the following information:
- the processing purposes;
- the categories of personal data being processed;
- the recipients or categories of recipients to whom the personal data have been disclosed or are still being disclosed, in particular to recipients in third countries or to international organizations;
- if possible, the planned duration for which the personal data will bestored or, if this is not possible, the criteria for determining this period;
- the right of rectification or erasure of personal data concerning you or restriction of processing by the responsible personor a right to object to such processing;
- the existence of a right of appeal to a supervisory authority;
- if the personal data is not collected from you, all available information about the source of the data;
- the existence of automated decision-making including profiling in accordance with Art. 22 1 and 4 GDPR and – at least in these cases – meaningful information about the logic involved, as well as the implications and intended effects of such processing for you.
If personal data are transmitted to a third country or to an international organization, you have the right to be informed about the appropriate guarantees under Art. 46 GDPR in connection with the transfer.
6.2 Right to Rectification
You have the right to demand that we correct and, if necessary, complete your personal data.
You have the right to demand immediate correction of incorrect personal data concerning you. Taking into account the purposes of processing, you have the right to request the completion of incomplete personal data, including by means of a supplementary statement.
6.3 Right to Deletion (“Right to be forgotten”)
In a number of cases, we are required to delete your personal information.
According to Art. 17 para. 1 GDPR, you have the right to demand that personal data concerning you will bedeleted immediately, and we are obliged to delete your personal data immediately if one of the following reasons applies:
- The personal data are no longer necessary for the purposes for which they were collected or otherwise processed.
- Yourevoke yourconsent on which the processing was based in accordance with Art.6 1 s.1 a) GDPR or Art.9 para. 2 (a) GDPR and there is no other legal basis for the processing.
- In accordance with Art. 21 para. 1 GDPR, you object to the processing and there are no prior justifiable reasons for the processing, or you object to the processing according to Art. 21 2 GDPR.
- The personal data were processed unlawfully.
- The deletion of personal data is required to fulfill a legal obligation under Union or national law to which we are subject.
- The personal data were collected in relation to information society services offered pursuant to Art. 8 para. 1 GDPR.
If we have made the personal data publicly available and if we are obliged to delete it in accordance with Art. 17 para. 1 GDPR, we shall take appropriate measures, including technical ones, taking into account the available technology and the implementation costs, for data processing to inform the persons responsible for processing person-related data that you have requested deletion of any links to such personal information or copies replications of such person-related information.
6.4 Right to Restriction of Processing
In a number of cases, you may request that we restrict the processing of your personal information.
You have the right to demand that we restrict processing if one of the following conditions is met:
- the accuracy of your personal information is contested by you for a period of time that allows us to verify the accuracy of your personal information,
- the processing is unlawful and you have objected to the deletion of personal data and have instead requested the restriction of the use of personal data;
- we no longer need your personal data for the purposes of processing, but you need the data to assert, exercise or defend your rights, or
- you have objected to the processing according to Art. 21 para, 1 GDPR, as long as it is not certain that the justified reasons of our company outweigh yours.
6.5 Right to Data Portability
You have the right to receive, transmit or have transmitted by usany personal data relating to you in a machine-readable manner.
You have the right to receive the personal information you providedto us in a structured, common and machine-readable format, and you have the right to submit that information to another person without hindranceby us, provided that
- the processing is based on a consent pursuant to Art.6 1 s.1 a) GDPR or Art.9 para.2 (a) GDPR or on a contract pursuant to Art.6 para. 1 s. 1 (b) GDPR
- the processing is done using automated procedures.
In exercising your right to data portability in accordance with para.1, you have the right to obtain that the personal data are transmitted directly by us to another responsible person, as far as this is technically feasible.
6.6 Right of Objection
You have the right to object to the lawful processing of your personal data by us if this is based on your particular situation and if our interests in processing do not prevail.
You have the right to object at any time to the processing of personal data concerning you pursuant to Art.6 para. 1 s.1 (e) or (f) GDPR for reasons arising from your particular situation; this also applies to profiling based on these provisions. We no longer process personal information, unless we can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or the processing is for the purposes of asserting, exercising or defending legal claims.
If personal data are processed by us in order to operate direct mail, you have the right to object at any time to the processing of personal data concerning you for the purpose of such advertising; this also applies to profiling insofar as it is associated with such direct mail.
You have the right, for reasons arising from your particular situation, to object to the processing of personal data concerning you for scientific or historical research purposes or for statistical purposes under Art. 89 para. 1 of the GDPR unless the processing is necessary to fulfill a public interest task.
6.7 Right to Revoke a Data Protection Content
You have the right to revoke your consent to the processing of personal data at any time.
6.8 Right to Complain to a Supervisory Authority
You have the right to complain to a supervisory authority, in particular in the Member State of your place of residence, your place of work or the place of the alleged infringement, if you believe that the processing of your personal data infringes this regulation.
7 Data Security
We make every effort to ensure the security of your data within the framework of applicable data protection laws and technical possibilities.
Your personal data will be transmitted encrypted with us. This applies to your orders and also to the customer login. We use the SSL (Secure Socket Layer) coding system, but point out that data transmission over the Internet (for example, when communicating by e-mail) may have security vulnerabilities. A complete protection of the data from access by third parties is not possible.
To safeguard your data, we maintain technical and organizational security measures in accordance with Art. 32 GDPR, which we always adapt to state-of-the-art technology.
We also do not warrant that our offer will be available at specific times; disturbances, interruptions or failures can not be excluded. The servers we use are regularly backed up carefully.
8 Disclosure of Data to Third Parties, No Data Transfer to Non-EU Countries
Basically, we only use your personal data within our company.
If and insofar as we engage third parties in the performance of contracts (such as logistics service providers), these personal data will only be received to the extent that the transmission is required for the corresponding service.
In the event that we outsource certain parts of the data processing (“order processing”), we contractually obligate the processor to use personal data only in accordance with the requirements of data protection laws and to ensure the protection of the data subject’s rights.
A transfer of data to entities or persons outside the EU and outside of the case referred to in paragraph 4 does not take place and is not planned.
9 Data Protection Officer
If you have any questions or concerns about data protection, please contact our data protection officer:
heat 11GmbH & Co.KG
data protection officer
33604 Bielefeld| Germany
Tel. +49 521 989110
Fax +49 521 98911 60