In customer service is the word “serve” and in this manner Karsten Bednarz and Karsten Loedige understand their task in the customer service of heat 11.
“We are there for our customers 7 days a week 24 hours!”, emphasizes Karsten Loedige the credo of the department. When a plant stands still or is defective, help is needed fast and simply. This help is assured by Bednarz and Loedige with their team.
Fast reaction times, a 24/7 on-call duty as well as a worldwide service network and long-term experiences with heat transfer plants of most varying constructions means optimum safety for the customer at the operation of his plants.
All important plant characteristics along with repair and maintenance history are saved in an electronic database. So no important detail escapes the heat 11 service, no maintenance and service appointment is missed. This ensures a proactive plant maintenance and safe operation.
All important information can be recalled by the service technician, in case of need, even on his cell phone. “With this technique, we are setting a trend in the maintenance of heat transfer plants”, Bednarz is sure. Latest developments and modifications are immediately available online for all technicians.
You can reach the heat 11 service 7 days a week – 24 hours by E-Mail service(at)heat11.com and the hotline is: +49 (0)151 55035954.